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By clicking on the "Terms and Conditions" checkbox and successfully completing the registration process for holding an User Account with Pine Labs Private Limited, You are stating that You are Eligible to be a Merchant/ Customer with Us and that You have read, understood and agreed to be bound by all of these Terms and Conditions of Service ("T&Cs"), which are not subject to negotiation.

These T&Cs, read together with the privacy policy located at www.pineperks.in (“Privacy Policy”) constitute a legal and binding agreement (“Agreement”) between you and Pine Labs Private Limited (“Pine Labs”) providing, inter alia, the terms that govern your access and use of Pine Labs’ online portal at www.pinelabs.com (“Portal”). Please read the terms of this Agreement carefully before agreeing to it.

Please go through these terms carefully. It is important that you spend time reading the terms as they constitute a legal agreement ("Agreement") between / (the "Website" or "Site") and

  1. A holder of a Pine Wallet ("Holder(s)", "you" or "User");
  2. A merchant establishment which allows its customers the option to make a purchase using their Pine Wallet ("Merchant", "you" or "User"); or
  3. An internet surfer ("you" or "User").

This Agreement is published in compliance of, and is governed by the provisions of Indian law, but not limited to:

  1. the Indian Contract Act, 1872;
  2. the Information Technology Act, 2000 (“IT Act”);
  3. the rules, regulations, guidelines and clarifications framed under the IT Act, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and
  4. the Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

This document is an electronic record in terms of the IT Act and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the IG Rules that provide for the due diligence to be exercised by the Website.

Pine Labs Private Limited ("Pine Perks" "we" or "us", which also includes its affiliates) is an authorized payment and settlement system under the Payment and Settlement Systems Act, 2007. We issue semi-closed system prepaid payment instruments ("Pine Wallet") to Holders on which they can load and transfer funds in Indian Rupees within India to make purchases or avail of certain financial services ("Service(s)"). Pine Perks has its registered office situated at 207, Gupta Arcade, Plot No. 5, L.S.C Mayur Vihar, Phase -1 Extension, Delhi - 110091, India and headquartered at Candor TechSpace, 2nd & 3rd floor Building 2, Plot No. B2, Sector-62, Noida - 201309, Uttar Pradesh. We have our team of employees and authorized representatives (herein after referred as "Team").

These Terms of Use ("Terms") including our Privacy Policy define the terms and conditions under which you're allowed to use the Website and how we'll treat your account and Pine Wallet while you are a User. If you have any questions about our terms, feel free to contact us at support@pineperks.in.

 

YOUR AGREEMENT WITH PINE PERKS

  1. We reserve the right to modify the Terms at any time without giving you any prior notice. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as Terms.
  1. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us.
  2. Your access to use of the Website and the Services will be solely at the discretion of Pine Perks.
  3. If you do not agree to be bound by (or cannot comply with) any of the terms below, please leave the Website immediately and terminate your account with us. The information that you obtain or receive from Pine Perks, its Team, contractors, partners, sponsors, advertisers or otherwise on the Website is for informational and scheduling purposes only.
  4. The information provided on the Website is not professional advice and must not be considered as such. Your use of information provided on the Website is solely at your own risk.
  5. You can accept the Terms by:
    1. Using the Website; or
    2. By actually using the Services. In this case, you understand and agree that Pine Perks will treat your use of the Services as acceptance of the Terms from that point onwards.
  6. For being a valid User you must satisfy the following conditions:
    1. You are of legal age to form a binding contract with Pine Perks; or
    2. You are not a person barred from receiving the Services under the laws of India or other countries including the country in which you are resident or from which you use the services.
  7. I give consent to Pine Perks to collect KYC documents from PSUs and Government agencies on my behalf.

INFORMATION PRESENTATION/ EDITORIAL CONTROL

  1. We make the Website available as a part of our Service to Holders and Merchants. We may, but have no obligation to, have non user-posted information reviewed by the Website's editorial personnel.
  2. It is important to note, however, that the timeliness and accuracy of any or all of the information is not guaranteed. Neither the authors, the editorial personnel, nor any other party who has been involved in the preparation or publication of this work can assure you that the information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such information.

USE OF SERVICES AND INFORMATION ON THE WEBSITE

  1. In order to access certain Services, you may be required to provide information about yourself (such as identification, contact or payment details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to us will always be true, accurate, correct, complete and up to date. Any phone number used to register with the Website needs to be registered in your name and you might be asked to provide supporting documents to prove the same.
  2. Information provided by Pine Perks or otherwise obtained from the Website will not be used for any unauthorized and unlawful purpose;
  3. You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Pine Perks, unless you have been specifically allowed to do so in a separate agreement with us;
  4. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services);
  5. You agree that you will not reproduce, duplicate, copy, transfer, license, rent, sell, trade or resell the information obtained from the Website for any purpose whatsoever;
  6. You agree that you are solely responsible for (and that Pine Perks has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Pine Perks may suffer) of any such breach.
  7. You will not impersonate another person, including, without limitation, a Holder or a Merchant.
  8. You agree to the use of your data in accordance with Pine Perks' Privacy Policy
  9. All personal and contact information provided by you will be kept confidential by Pine Perks. This includes your personal information given in relation to your account creation and subsequent administration.

YOUR SUBMITTED INFORMATION

  1. On creation of an account on the Website, you will have the opportunity to use various interactive aspects through which you can communicate with our Team and share information (collectively "Submitted Information"). It is important that you act responsibly when providing such Submitted Information. Do not use inappropriate language, make gratuitous personal criticisms or comments. When participating in interactive aspects of the Service, please do include all relevant information in a concise manner to help us provide you with a helpful response.
  2. Please note that:
    1. You are solely responsible for any Submitted Information that you submit on the Website or transmit to our Team and/or other users of the Website;
    2. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party;
    3. You may not provide any Submitted Information that falsely expresses or implies that such content or material is sponsored or endorsed by Pine Perks;
    4. You may not provide any Submitted Information that is unlawful or that promotes or encourages illegal activity;
    5. You understand and agree that Pine Perks may (but is not obligated to) review and delete any Submitted Information that in the sole judgment of Pine Perks violates these Terms or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users of the Website and/or any other person;
    6. You agree that you will only provide Submitted Information that you believe to be true and you will not purposely provide false or misleading information; and
    7. The following is a partial list of the kind of content and communications that are illegal or prohibited on/through the Website. Pine Perks reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Services and terminating the membership of such violators or blocking your use of the Services and/or the Website. You may not post content that:
      1. Involves the transmission of unsolicited mass mailing or "spamming";
      2. Harasses or advocates harassment of another person;
      3. Is false or intentionally misleading;
      4. Violates the intellectual property or other rights of any person;
      5. Is threatening, obscene, defamatory or libellous; or
      6. Is pornographic or sexually explicit in nature.
  3. You agree, through Your use of this Service, that you will not use this Website to post any material which known to be unlawful, false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, libelous, harmful, obscene, profane, sexually oriented, threatening, racially offensive, invasive of a person's privacy, or otherwise objectionable material of any kind or nature. You agree not to post any copyrighted material unless the copyright is owned by You or You have been given permission by the copyright owner to post such material and You give due credit to the copyright owner by including the copyright information in your post.
  4. You agree and acknowledge that you will not submit unlawful, offensive, inaccurate, misleading, abusive, pornographic, harassing, libelous, blasphemous, defamatory, obscene, paedophilic, invasive of another's privacy, hateful, racially or ethically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise inappropriate material.
  5. You also agree that you will:
    1. Not upload or share any information that impersonates another person, threatens the unity, integrity, defence, security or sovereignty of India;
    2. Obtain any consents, permission or licenses that may be legally required for you to submit any material;
    3. Respect the privacy of others;
    4. Not distribute or post spam, unreasonably large files, chain letters, pyramid schemes, viruses;
    5. Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Users; and
    6. Not use any automated systems or means to access, acquire, copy or monitor any part of the Service.
  6. You will notify Pine Perks at Pine Perks Helpdesk upon coming across any objectionable content on the Website and Pine Perks shall use best efforts to remove such objectionable content within thirty-six hours from being duly notified.

YOUR USE OF INFORMATION

  1. Except for Submitted Information that you submit, all of the information available on or through the Services and/or the Website, including without limitation, text, photographs, graphics and video and audio content, is owned by us and our licensors and is protected by copyright, trademark, patent and trade secret laws, other proprietary rights and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain Pine Perks' proprietary information. We give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the Website for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Website in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in the Website and the Services not expressly granted by us to you are retained by Pine Perks.
  2. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise and quality of work or services or other information concerning the Team.

Disclosure:

  1. Pine Labs may employ multiple mechanisms that rely on user's personal, transactional, financial, device, location and such other data gathered either directly, indirectly, through telemetry from its own applications or from any third-party applications or various other sources both related to or unrelated to Pine Labs to detect, prevent, deter, mitigate and expose fraudulent behavior or any suspicious activity.
  2. Pine Labs may disclose, in strict confidence, to other institutions, such personal Information of the customer as may be reasonably necessary for reasons inclusive of:
    1. For participation in any telecommunication or electronic clearing network
    2. In compliance with a legal directive
    3. For fraud prevention purposes

PRIVACY AND INTELLECTUAL PROPERTY PROTECTION

  1. Pine Perks' Privacy Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our services, you agree that Pine Perks can use such data in accordance with our policies.
  2. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
  3. You agree that you will be solely responsible to Pine Perks for all activities that occur under your account.
  4. If you become aware of any unauthorized use of your password or of your account, you agree to notify us immediately at Pine Perks Helpdesk.
  5. All trademarks, brands and service marks used in conjunction with the Services offered by Pine Perks and owned by Pine Perks shall be our property; Pine Perks shall own all of the copyrights and database rights in the Services. Without our consent, you may not publish, distribute, extract or reproduce any contents provided by the Services. For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Website and all rights therein are reserved to the registered owners of those trademarks.
  6. As a user of our Website, you acknowledge that any intellectual property which is not specifically mentioned to be owned by us is owned by their respective owners and the owners have a right to take appropriate actions against you for any violation, infringement and passing off.
  7. Your use of the Services is at all times governed by and subject to laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content in violation of any party's copyrights, trademarks, patents, trade secrets, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the interface/Website.

THIRD PARTY INFORMATION ON THE WEBSITE

  1. As some information appearing on the Website is provided to Pine Perks by third parties, Pine Perks will have no liability in respect of any loss or damage arising from third party information which appears on the Website, including the manner in which the information is displayed or information which may be:
    1. Out of date;
    2. Inaccurate;
    3. Duplication;
    4. Impersonation by a person to be another person.
  2. All dealings and communication arising from Pine Perks' facilitation of interaction between Merchant and Holder will be between the Merchant and Holder only and Pine Perks is not responsible in any manner for any communication between the Holder and the Merchant, and has no liability in respect of such dealings whatsoever.
  3. Pine Perks is not an agent for any of the Merchants listed on this Website and Pine Perks has no responsibility for and no liability whatsoever in respect of the conduct of a Merchant or quality of service provided by a Merchant.

LINKS TO OTHER SITES

  1. The Services may include links to other websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. These links are provided for your convenience only and the provision of these links does not mean that we endorse these websites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other websites.
  2. You will note that the URL to every webpage on our Website begins with "https://". In other words, every webpage on our Website is hypertext transfer protocol secure ("HTTPS Enabled") or "identity verified".
  3. We have had our entire Website HTTPS Enabled to better protect your security against dummy websites. Please verify that a webpage is HTTPS Enabled before providing any information on it. We will not be liable for any consequences of you providing details on any third party website, including dummy websites.

NO WARRANTIES

  1. The interface/Website is provided subject to all of the terms set forth in the Terms.
  2. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise and quality of work or services or other information concerning the Team.
  3. Pine Perks disclaims all warranties whether express or implied, including but not limited to:
    1. That our Website will always function without disruptions, delay or errors. A number of factors may impact the quality of your communications and use of the Website and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched mobile network, private switched mobile networks and your power supply. We take no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control;
    2. Your ability to use the Service through the Website;
    3. Your satisfaction with the Service or the Website;
    4. Security and privacy of your data;
    5. That bugs or errors in the Service and/or Website will be corrected;
    6. That our Services will be compatible with all broadband services and modems and we disclaim any express or implied warranties regarding the compatibility of our Service with any particular broadband service or modems;
    7. We make no express or implied representations or warranties about our Services or the Website and disclaim any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. We do not authorize anyone to make a warranty on our behalf and you may not rely on any statement of warranty as a warranty by us; and
    8. That our Team who furnishes Services to you in connection with this Agreement or the Service will be liable for any act or omission in relation to the Website.

RESTRICTIONS ON USE

  1. In addition to all Terms of this Agreement, you shall not:
    1. Use the third party links to sites without agreeing to their website terms & conditions;
    2. Post links to third party websites or use their logo, company name, etc. without their prior written permission; or
    3. Use the Services for spamming and other illegal purposes.

SPAMMING

  1. You may not use contact information provided by us or other users or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as spam. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the Website immediately and take other legal action if you or anyone using your credentials violates these provisions.

ADDITIONAL TERMS

  1. Certain Services on the Website may have additional terms (such as policies, guidelines, and rules) that will further govern your use of that particular Service and supplement these Terms. If you choose to register for or access any such Services, you will be presented with any relevant additional terms and conditions at that time. By using those Services, you agree to comply with such additional guidelines and rules.

DISCLAIMER

  1. The Service and the Website and its entire contents are provided on an 'as is' basis. Pine Perks and its officers, employees, agents and contractors give or make no representation or warranty (either express or implied) as to the suitability of the Service or the Website or its contents for any purpose or the completeness, accuracy, reliability, security or availability of the Service or the Website or its contents; nor do they accept any responsibility arising in any way (including from negligence) for errors in, or omissions from, the Service or the Website.
  2. Pine Perks and its officers, employees, agents and contractors are not liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from your use or non-use of the Service or the Website, or your reliance upon the Service or the information contained upon the Website (whether arising from Pine Perks' or any other person's negligence or otherwise).
  3. You and Pine Perks agree that any cause of action arising out of your use of the Service or Website must be commenced within 12 (twelve) months after the cause of action accrues or you become aware of the facts giving rise to the cause of action, whichever is later. Otherwise, such cause of action is permanently barred.
  4. Where any legislation implies any term, condition, representation or warranty into this Agreement or the Privacy Policy and that legislation prohibits exclusion of that term, condition, representation or warranty, then that term, condition, representation or warranty is included.

LIMITATION OF LIABILITY AND INDEMNIFICATION

  1. Your sole and exclusive remedy for any dispute with us is the suspension of your Pine Perks account. In no event shall our total cumulative liability to you for any and all claims relating to or arising out of your use of the Website, regardless of the form of action, exceed INR 1000 /- (Indian Rupees One Thousand only).In no event shall we be liable to you (or to any third party claiming under or through you) for any indirect, special, incidental, consequential or exemplary damages arising from your use of, or inability to use, the Website. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, any other commercial damages or losses, even if we knew or should have known of the possibility of such damages.
  2. You agree to defend, indemnify and hold Pine Perks, and its Team harmless from and against any claims, actions, demands, liabilities, judgments, and settlements, including without limitation, reasonable legal fees resulting from or alleged to result from your use of this Website.
  3. You hereby indemnify and hold Pine Perks, and its Team harmless from any loss, costs, damages, expenses, and liability caused by your use of the Website, your violation of this Agreement, or your violation of any rights of a third party through use of the Website.

TERM AND TERMINATION

  1. This Agreement will remain in full force and effect while you use the Portal in any form or capacity.
  2. Pine Labs reserves the right to terminate your access to the Portal and this Agreement in the event of breach of any terms contained in this Agreement, misrepresentation of information, any unlawful activity or is unable to verify or authenticate any information the Users submit to Pine Labs.
  3. Clauses under the headings Limitation of Liability and Indemnification, Privacy and Intellectual Property Protection, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.
  4. Your account may be disabled and Services may be terminated based upon the representations made by you. Any of the following actions may result in termination of Services:
    1. Impersonating another person or entity with the effect of misleading users about the identity of the creator of content (including misleading account user names, voices and sounds used in broadcasts, and account profile information);
    2. Impersonating the Services or a Pine Perks Team member;
    3. Representing that content you post or transmit through the Services is created or endorsed by us;
    4. Providing or sending any content which may be harmful or detrimental to Pine Perks or its business associates, or which violates any restriction or policy established by Pine Perks or its business associates;
    5. Submission of any content that falsely expresses or implies that such content is sponsored or endorsed by us;
    6. Falsification or deletion of any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is posted;
    7. Putting on Pine Perks' system any content that contains software viruses, trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit functionality of any computer software or hardware or telecommunications equipment;
    8. Manipulating Service identifiers in order to disguise the origin of any content transmitted via the Services;
    9. Collecting or storing personal data about other users;
    10. Interfering with or disrupting the Service or servers or networks connected to the Service, or disobeying any requirements, procedures, policies or regulations of networks connected to the Service;
    11. Using any robot, spider, website search/retrieval application, or other device to retrieve or index any portion of the Service or collect information about users for any unauthorized purpose; or
    12. Creating user accounts by automated means or under false or fraudulent pretences.

SEVERABILITY

  1. If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

TERMS AND CONDITIONS FOR PRE-PAID INSTRUMENTS

  1. All pre-paid instruments are governed by policies and guidelines as defined in ‘Master Direction on Issuance and Operation of Prepaid Payment Instruments’ by RBI, details of which could be found here.

CHARGES, FEES AND VALIDITY PERIOD ASSOCIATED WITH PRE-PAID INSTRUMENTS

  1. Standard charges applicable with the use of pre-paid instruments are given below:
  2. Type of Instrument Card-issue charges (in Rupees) Card re-issuance charges (in Rupees) Annual Maintenance charges (in Rupees) Validity Period
    Meal Card 100 100 200 5 years
    Gift Card 100 100 200 15 months
  3. Please note that there may be transaction fees at special merchant categories such as fuel stations etc. These charges will be applicable to the purchasers of the respective instruments and are subject to the agreement with them and may vary from case to case basis.

CUSTOMER GRIEVANCE REDRESSAL POLICY

  1. Pine Labs shall address any discrepancies and grievances of all the Users with respect to processing of information in a time bound manner. For detailed Customer Grievance Redressal Policy, please click here.

GOVERNING LAW AND DISPUTE RESOLUTION

  1. Except as otherwise described, all content availed by the use of this Website/interface are made available only to facilitate the users. Pine Perks controls and operates the Website and Services and makes no representation that the contents and Services are appropriate or available for use in other locations. If you use the Services from a location other than the location where the Website and Services are controlled and operated, you are responsible for compliance with applicable local laws.
  2. These Terms shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to these Terms shall be settled in the courts located at Noida, India.

HEADINGS

  1. The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the terms of Service or the right to use the Portal by the Users contained herein or any other section or pages of the Portal in any manner whatsoever.

Pine Perks’ Merchant Escrow account details:

  • Account Name: PINE LABS PRIVATE LIMITED - PPI ESCROW ACCOUNT
    Account Number: 918020033181354
    Base Branch Name: SECTOR-18, NOIDA [UP]
    IFSC Code: UTIB0000361

NOTICES

  • All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address:
  • Noida Office

Pine Labs Pvt. Ltd., Candor TechSpace 2nd & 3rd Floor, Tower 2, Plot No. B-2, Sector 62, Noida - 201309 India.
Phone: +911204174000

  • Mumbai Office

Pine Labs Pvt. Ltd., 4th floor, Dyna Business Park, Plot No. A-57, Street-1, MIDC, Andheri East, Mumbai- 400093

  • Bangalore Office

Pine Labs Pvt. Ltd., Nacon's Centre, 1st Floor No. 1, (Old No. 29/2B) Banashankari, 2nd Stage, K.R. Road, Bangalore- 560070